Should you be accepted as a member, you will be sent surveys by e-mail, and may be invited to participate in other surveys (e.g. Telephone, focus groups). Members can indicate how many surveys they would like to receive per month by completing the relevant question in their personal profile. Members are free to complete as many or as few surveys they wish.
Panel Members may opt-out from using any or all Services (including, without limitation, from receiving Survey invitations, newsletters or communications) at any time by: (a) following the unsubscribe procedures described on the relevant Panel Site or related sites or contained in an email received from Us; or (b) by sending an email to Our Panel Member services team. We shall use reasonable efforts to read and respond to each email request within a reasonable period of time after receipt. Upon termination of Services, a Panel Member's contact information will be removed from all communication or contact lists relating to the terminated Service(s). Please note that it may take a few days to complete the removal and during such time, You may receive messages from Us which were created or compiled prior to Your opt-out.
The member acknowledges that they are:
Panel Members agree to promptly notify Us of any changes in or to information contained in their member profile. Panel Members agree to review and update, as necessary, membership profiles no less frequently than once every twelve (12) months. A Panel Member may update, correct, and/or delete information contained in his or her membership profiles by: (a) accessing his or her Panel membership account; or (b) sending an email to the appropriate Panel Member services team for the relevant Panel.
If you respond to and successfully complete a Survey You may earn points in Our incentive program. You do not have to purchase anything in order to receive points. The points You have earned are personal and You cannot transfer them to anybody else. Your points will be valid and redeemable for a period of [twenty four (24)] months after the latest completed survey. Any points or incentives not redeemed by You may be revoked by Us. At the beginning of a Survey You will receive information about the number of points that You may earn. We do not accept to be liable or responsible in any manner for tax consequences or duties that may occur as a result of points or incentives issued or redeemed. If You breach the Terms You may lose all the points or incentives which You have earned. We do not accept any liability to You in relation to the points You have earned.
The accuracy and integrity of Opini surveys and the data we collect is reliant on the honesty of our registered members in matters such as the personal information they provide in respect of their accounts and their responses to questions in surveys. We will close the account, without notice, of any member who, we believe, knowingly provides false information, or provides information carelessly or incompletely. Any payments that would have fallen due in respect of that member will be forfeited at the date of closure of the account. Any member who creates one or more duplicate accounts, or provides inaccurate information in order to earn additional rewards, will also have all active accounts closed.
We reserve the right to take any further legal action necessary and allowed in respect of deliberate non-compliance by members. For the avoidance of doubt, any member found contravening these terms will be prevented indefinitely from becoming a member of any online access panel or online community owned or run by us.
In addition to any and all other available remedies, We may, without notice, suspend and/or terminate Your use of and access to the Service, or Your membership with a Panel, if You are in breach of the Terms or in the event that You use the Service in an unlawful manner or otherwise act in a manner that is, at Our sole discretion, unacceptable to Us, a Panel Owner, a Survey Owner and/or a Partner. If We terminate Your right to use the Service and/or if Your Panel membership is terminated: (a) You forfeit all rights, title, and interest in and/or to all unredeemed rewards, incentives, and/or prizes, effective upon termination; (b) Your Panel membership will immediately be canceled; (c) Your access to and use of the Service will immediately cease; and (d) You will not be allowed to participate in any future Surveys offered through the Service.
Furthermore, We reserve the right to de-activate Your Panel membership account: (a) if You are no longer an Active Panelist; (b) if We receive a hard bounce or delivery failure notice in Our email communication with Your email account; or (c) if We receive a “mailbox full” reply notice three (3) times in Our email communication to Your email account. In the event of a deactivation, termination by You, or termination by Us You forfeit any incentives that You have earned.
Any payments to members will be agreed in advance, and will be paid via the members personal PayPal account. Where we pay money to members, and such rewards are normally subject to taxation, all such costs are the sole responsibility of the person receiving money. We will not be held liable for any taxation, or related costs, resulting from any payments made to members, and you indemnify us fully against such liability.
THE EXTENT PERMITTED BY APPLICABLE LAW, WE, SURVEY OWNERS, PANEL OWNERS OR PARTNERS, THIRD PARTIES, OR DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, REPRESENTATIVES, CONTRACTORS, SUCCESSORS OR ASSIGNEES SHALL NOT BE LIABLE TO YOU IN ANY RESPECT, INCLUDING WITHOUT LIMITATION, FOR ANY MATTER RELATED TO THESE TERMS, THE SERVICE, OUR SITE, A SURVEY, A PANEL SITE, A PARTNER SITE OR FOR ANY SUBMISSIONS YOU MAKE, OR FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, RELIANCE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, LOSS OF EXPECTED SAVINGS, OR ANY OTHER NON-DIRECT DAMAGES, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF SUCH DAMAGES.
The limitation of liability and the disclaimer in these Terms shall apply regardless of the form of action, whether in contract, warranty, delict, quasi-delict, strict liability, negligence or other tort and shall survive a fundamental breach or breaches or the failure of the essential purpose of contract or the failure of an exclusive remedy.
You expressly agree that Your participation in a Survey and use of the Service and browsing of Our site, a Survey Site, a Panel Site or a Partner Site is at Your sole risk and responsibility. To the fullest extent permitted by law, We, Our Clients, Survey Owners, Panel Owners, Partners, or other third parties, and Our and their respective directors, officers, employees, representatives, agents, third-party content providers and licensors, do not make any warranties, express, implied or statutory, including those of merchantability, fitness for a particular purpose, that participation in a Survey or the use of the Service, Our site, a Survey Site, a Panel Site, or a Partner Site will be uninterrupted or error free. To the fullest extent permitted by law, We, Our Clients, Survey Owners, Panel Owners, Partners, or other third parties, and Our and their respective directors, officers, employees, representatives, agents, third-party content providers and licensors, do not make any warranties, express, implied or statutory, including those of merchantability, fitness for a particular purpose, to the accuracy, reliability, or content of any information, or services provided through a Survey or Our site, a Survey Site, a Panel Site, or a Partner Site, other than as expressly set out in these Terms.
We hereby reserve the right, in Our sole discretion, to make changes to these Terms. We encourage You to review these Terms on an ongoing basis and We will notify You of changes to these Terms. Your continuous use of the Service or access to a Survey will constitute an acceptance of amendments to the Terms.
You may cease to be a member of the website at any time. Should you choose to do so, you account will be closed and we will send any money due up to the date of termination, after which no further monies will be payable.
While members are free to complete as many or as few surveys they wish, if members consistently do not participate in relevant surveys over a significant period of time, Surveygoo Ltd reserve the right to cancel membership, having established that the member is no longer an active member of the panel.
If you have any concerns about our surveys, or about any material which appears on our website, please contact support.